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Virtual Desktop | Acuutech Cloud Solutions
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VIRTUAL DESKTOPS ON DEMAND

Your workspace from anywhere.

FULL WINDOWS DESKTOP EXPERIENCE

Install and use all Windows applications. Access from anywhere – a truly virtual desktop.

ACCESS FROM EVERYWHERE

Connect from any location with an Internet connection using a vast array of devices.

WORKS WITH YOUR EXISTING SYSTEMS

Seamless integration with your current on-prem or Cloud IT systems.

Virtual Desktop

 

THE NEXT GENERATION DESKTOP EXPERIENCE

Acuutech virtual desktop takes the ability to use Windows, from anywhere, to the next level – delivering a full desktop solution, powered by Azure Virtual Desktop.  Allowing you to run any Windows application, install your own software or updates and integrate directly with your existing on-site IT system.

A TRULY PERSONAL EXPERIENCE

A personal, access from anywhere desktop that is truly yours, that allows you to configure it as you see fit, running the applications you need.

Bring the flexibility and capability of a physical computer, to the ease of access, reliability and flexibility of a hosted virtual desktop.

INSTALL YOUR OWN SOFTWARE

You are in control. Install your own software, just as you would on any other computer. Install mainstream software, application updates, add-on’s or agents. Even install apps from the Windows Store, giving you instant access to a new generation of software.

A RICH AND POWERFUL EXPERIENCE

Acuutech virtual desktop powered by AVD provides a rich and powerful user experience, delivering a desktop that is based on Windows 10’s or 11.

With Acuutech’s virtual desktop, you get the best of both worlds. You get the Windows desktop you know and love, coupled with access to new generation Windows app’s. All touch friendly and multiple device screen size ready.

All this together with a beautiful and fluid experience, that allows you to enjoy the power of the Windows experience through rich animation, video playback and fluid web-browsing.

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EASILY INTEGRATE WITH YOUR EXISTING SYSTEMS

Virtual desktops are incredibly flexible. They work with your existing on-prem or hosted IT solutions, including joining your existing active directory, to provide seamless integration with, and expansion to, your IT platform as part of the hybrid or Cloud migration plans.

BRING WORKSTATION GRAPHICS TO THE VIRTUAL DESKTOP

Support your workstation grade, CAD/CAM, 3D and computation intensive desktop workloads, within your virtual desktop, with the power of GPU support.

Virtual Desktop

 

POWERFUL SOLUTION, RICH FEATURES

Delivered with Acuutech Virtual Desktop, powered by AVD
True personal desktop solution, configure and use, just as you would a normal computer check
Run any Windows application check
Access from anywhere with an Internet connection check
Access from a wide range of devices check
Install your own applications or updates check
Scale machine resources to meet application requirements check
Supports video, animations or rich graphics in websites check
Touch enabled check
Print to almost any printer check
Microsoft Teams / Zoom check
Anti-virus, security and patching taken care of check
Highly-available and fault tolerant check

Service Options

 Planning and deployment

Full solution design and planning check
Deployment and configuration of session host or persistant user VM’s check
Security baseline valdiation check
Usre connection setup check
Network configuration check
User access adn RBAC setup check
In session application setup check
Access polciy and monitoring configuration check

 Support

Critical support when you need it

Remote Desktop infrastructure  Problems or faults with remote desktop infrastructure (VM based) deployed as part of the VDI (AVD) service. 
  Problems or faults relating to fileserver services, provided to enable the correct operation of virtual desktop service. 
  Licensing and authentication problems. 
User and devices  User connection problems or faults. 
  User profile and roaming setting problems or faults. 

Managed Support

Proactive management and monitoring

Remote Desktop infrastructure  Problems or faults with remote desktop infrastructure deployed as part of the managed VDI (AVD) service. 
  Deployment of additional (VM-based) infrastructure to support increased numbers of VDI users. 
  Problems or faults relating to fileserver and/or FXlogic services, provided to enable the correct operation of virtual desktop service. 
  Licensing. 
  Deployment of security updates onto AVD session host systems, no more than twice per calendar month. Note: User session downtime / moving users between session host will be required to complete the patch and update cycle. 
  Deployment of major OS updates onto AVD hosts (no more than 2 per calendar year).  Note: User session downtime / moving user between session host will be required to complete patch and update cycle. 
User and devices  User connection problems or faults. 
  User device setup problems or faults. 
  Creation/management of user VDI VMs. 
  User profile and roaming setting problems or faults. 
Hardware acceleration  Setup, management and faults with GPUs and allocation of GPU resources to session hosts (if GPU hardware is available within Azure IaaS VM). 
  Faults and problems with hardware acceleration or video encoding offload. 
Management  Problems/faults relating to using graphical management tools to control the virtual desktop service.  
  Creation and management of VDI workstation templates. 
  Management of data relating to VDI infrastructure. 
Monitoring 

Active monitoring of VDI host utilisation via Azure Insights, the following are are monitored: 

  • Management Activities 
  • Feed 
  • Connections 
  • Errors 
  • Checkpoints 
  • Host Registration 
  • Agent Health Status 
 

Monitoring and optimisation of session host configuration via Azure monitor alerts, platform optimisation tracking and altering based on the following criteria: 

  • Service issue – Microsoft recommended Azure monitor alert for service issue related items, that effect user connection and/or user experience. 
  • Health advisory – Microsoft recommended Azure monitor alters for host configuration and performance factors, including deviation from security baseline, performance degradation due to system utilisation and feature (included supported connection clients) deprecation or retirement. 
  Active management of session host start/stop, in line with user connection requirements to optimise resource utilisation. 
  Note: Response to alerts and rumination, occurs within contract SLA’s 
Reporting  Monthly reporting of system health and usage via remote 1 hour, to occur between Acuutech Account manager and the client.  Reporting is based on based obtained via Azure Insights for AVD and (if generated) any Azure monitor alerts. 
  All Azure monitor and Insights data available to the client via the Azure portal. 

Planning and Deployment

Per VDI User deployed

Support

Per VDI User – 3 years

Per VDI User – 5 years

Managed Support

Per VDI User – 3 years

Per VDI User – 5 years