THE NEXT GENERATION DESKTOP EXPERIENCE
Acuutech virtual desktop takes the ability to use Windows, from anywhere, to the next level – delivering a full desktop solution, powered by Azure Virtual Desktop. Allowing you to run any Windows application, install your own software or updates and integrate directly with your existing on-site IT system.
A TRULY PERSONAL EXPERIENCE
A personal, access from anywhere desktop that is truly yours, that allows you to configure it as you see fit, running the applications you need.
Bring the flexibility and capability of a physical computer, to the ease of access, reliability and flexibility of a hosted virtual desktop.
INSTALL YOUR OWN SOFTWARE
You are in control. Install your own software, just as you would on any other computer. Install mainstream software, application updates, add-on’s or agents. Even install apps from the Windows Store, giving you instant access to a new generation of software.
A RICH AND POWERFUL EXPERIENCE
Acuutech virtual desktop powered by AVD provides a rich and powerful user experience, delivering a desktop that is based on Windows 10’s or 11.
With Acuutech’s virtual desktop, you get the best of both worlds. You get the Windows desktop you know and love, coupled with access to new generation Windows app’s. All touch friendly and multiple device screen size ready.
All this together with a beautiful and fluid experience, that allows you to enjoy the power of the Windows experience through rich animation, video playback and fluid web-browsing.
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EASILY INTEGRATE WITH YOUR EXISTING SYSTEMS
Virtual desktops are incredibly flexible. They work with your existing on-prem or hosted IT solutions, including joining your existing active directory, to provide seamless integration with, and expansion to, your IT platform as part of the hybrid or Cloud migration plans.
POWERFUL SOLUTION, RICH FEATURES
| Delivered with Acuutech Virtual Desktop, powered by AVD | |
| True personal desktop solution, configure and use, just as you would a normal computer |  |
| Run any Windows application | |
| Access from anywhere with an Internet connection | |
| Access from a wide range of devices | |
| Install your own applications or updates | |
| Scale machine resources to meet application requirements | |
| Supports video, animations or rich graphics in websites | |
| Touch enabled | |
| Print to almost any printer | |
| Microsoft Teams / Zoom | |
| Anti-virus, security and patching taken care of | |
| Highly-available and fault tolerant | |
Service Options
Planning and deployment
| Full solution design and planning |  |
| Deployment and configuration of session host or persistant user VM’s | |
| Security baseline valdiation | |
| Usre connection setup | |
| Network configuration | |
| User access adn RBAC setup | |
| In session application setup | |
| Access polciy and monitoring configuration | |
Support
Critical support when you need it
| Remote Desktop infrastructure | Problems or faults with remote desktop infrastructure (VM based) deployed as part of the VDI (AVD) service. |
| Problems or faults relating to fileserver services, provided to enable the correct operation of virtual desktop service. | |
| Licensing and authentication problems. | |
| User and devices | User connection problems or faults. |
| User profile and roaming setting problems or faults. |
Managed Support
Proactive management and monitoring
| Remote Desktop infrastructure | Problems or faults with remote desktop infrastructure deployed as part of the managed VDI (AVD) service. |
| Deployment of additional (VM-based) infrastructure to support increased numbers of VDI users. | |
| Problems or faults relating to fileserver and/or FXlogic services, provided to enable the correct operation of virtual desktop service. | |
| Licensing. | |
| Deployment of security updates onto AVD session host systems, no more than twice per calendar month. Note: User session downtime / moving users between session host will be required to complete the patch and update cycle. | |
| Deployment of major OS updates onto AVD hosts (no more than 2 per calendar year). Note: User session downtime / moving user between session host will be required to complete patch and update cycle. | |
| User and devices | User connection problems or faults. |
| User device setup problems or faults. | |
| Creation/management of user VDI VMs. | |
| User profile and roaming setting problems or faults. | |
| Hardware acceleration | Setup, management and faults with GPUs and allocation of GPU resources to session hosts (if GPU hardware is available within Azure IaaS VM). |
| Faults and problems with hardware acceleration or video encoding offload. | |
| Management | Problems/faults relating to using graphical management tools to control the virtual desktop service. |
| Creation and management of VDI workstation templates. | |
| Management of data relating to VDI infrastructure. | |
| Monitoring |
Active monitoring of VDI host utilisation via Azure Insights, the following are are monitored:
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Monitoring and optimisation of session host configuration via Azure monitor alerts, platform optimisation tracking and altering based on the following criteria:
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| Active management of session host start/stop, in line with user connection requirements to optimise resource utilisation. | |
| Note: Response to alerts and rumination, occurs within contract SLA’s | |
| Reporting | Monthly reporting of system health and usage via remote 1 hour, to occur between Acuutech Account manager and the client. Reporting is based on based obtained via Azure Insights for AVD and (if generated) any Azure monitor alerts. |
| All Azure monitor and Insights data available to the client via the Azure portal. |
Planning and Deployment
Per VDI User deployed
Support
Per VDI User – 3 years
Per VDI User – 5 years
Managed Support
Per VDI User – 3 years
Per VDI User – 5 years