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Support and Maintenance | Acuutech Cloud Solutions
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SUPPORT AND MAINTENANCE

Maintenance

At Acuutech we provide services to over 500 companies globally. We operate in many different market sectors from media and logistics through to law and recruitment. The clear business logic of outsourcing holds true across many services. IT is no exception and is standard practice for large enterprises. By using a third party specialist to operate your IT infrastructure, you gain significant benefits, especially where combined with hosted provision:

RISK REDUCTION

  • A wider team, eliminating vulnerabilities around staff absence, planned or otherwise
  • Better ability to keep up to date on relevant technology changes
  • More secure server locations using industry leading hardware
  • Automatic backups, mirrored to more than one location

COST REDUCTION

  • Early warning of issues means early intervention and lower cost
  • Fewer on-site staff required
  • Potential to remove server hardware from the investment cycle

BASICS SUPPORT & MAINTENANCE LEVEL

  • Unlimited remote support
  • Call ticketing system
  • Service level agreement
  • Flexible
  • Telephone support
  • Business hours support

OPTIONS SUPPORT & MAINTENANCE LEVEL

  • 24/7/365 support
  • Network monitoring
  • Additional hour on-site
  • IT skills on demand packs for project work
  • Strategy and planning
  • One time incident update

WE OFFER SERVICE LEVELS FROM BASIC MONITORING THROUGH
TO 
FULLY OUTSOURCED IT PROVISION

 

BRONZE

FOCUS ON SERVERS + CRITICAL SERVER SUPPORT

 

SILVER

FOCUS ON SERVERS + CRITICAL SERVER SUPPORT + WORKSTATIONS

 

GOLD

FOCUS ON SERVERS + CRITICAL SERVER SUPPORT + WORKSTATIONS + BUSINESS CRITICAL APPPLICATIONS

 

PLATINUM

FOCUS ON SERVERS + CRITICAL SERVER SUPPORT + WORKSTATIONS + BUSINESS CRITICAL APPPLICATIONS + NETWORKING

 

IRIDIUM

TAILOR MADE PACKAGE

 

 VIP Call

 

VIP ONECALL

The VIP OneCall Service has been designed to allow for flexibility between the different support categories. Acuutech understands that unexpected situations occur and that sometimes ad-hoc support is required for a range of services. With the use of the VIP OneCall service companies are able to upgrade their support category for one particular support call to cover for support on a higher category. This allows your organisation to select the most cost effective package that meets your requirements with peace of mind that if required an Acuutech expert is at hand to assist.

The underlying logic is well known – you get to focus on your core business, while someone else worries about keeping the IT systems up and running. It really boils down to trust. We know it is a big decision to outsource something so fundamental. We have been in this business for two decades. We service over 200 companies from international marine consultants through to London based solicitors. So, please take a look at some of our customers and their stories.